To make the most of the vast array of opportunities we offer, you will need to be willing to learn. We are looking for creative, forward-thinking individuals who are good with people and keen to contribute to the success of a big business.
During the past 12 months we have launched our bespoke customer service training programme in the UK, ‘FIVES’, and over 20,000 colleagues have received training on it.
FIVES is based on the principle of understanding our customers’ needs completely, giving them solutions and helping them to make superb choices. FIVES gives us easy-to-use tools to explore our customers’ needs and give them a consistently fantastic experience – wherever they shop. FIVES training is also a key factor in measuring customer satisfaction.
We provide tailor-made development programmes and support further education qualifications. Our development programmes use modules, training workshops and a dedicated e-learning intranet service, that will give you the skills you need to succeed at every level through the business.
We have a dedicated internal training resource and specialist external consultants. Our group management development programmes are designed and run by Henley and Ashridge Management Colleges.
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